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🛍️ Returns & Exchanges
We accept returns and exchanges within 7 days of delivery for most items.
To qualify for a return or exchange:
- The return must be requested within 7 days of receiving your order.
- You’ll need to provide proof of purchase (like your order number or receipt).
- You can request for exchange within 7 days of the delivery. The replaced or exchanged product will be delivered within 7-10 days.
Items NOT eligible for return:
- Opened or used toys
- Personalized or custom-made items
- Clearance or final-sale items
To start a return or exchange, please contact our customer support at [your email] with your order details.
đź’ł Refunds
Once we receive and inspect your return, we’ll notify you about the status of your refund. If approved, your refund will be credited to your original payment method within 5–10 business days.
Please note:
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).
- If your returned item shows signs of use or damage, we may decline the refund or offer partial credit.
đźšš Damaged or Wrong Items
Received something damaged or not what you ordered? We’re so sorry! Please contact us within 48 hours of delivery and we’ll make it right—whether that means a replacement, exchange, or full refund.
Send us:
- A photo of the item and packaging
- Your order number
- A short description of the issue
We’ll respond quickly and work to resolve it with care.